LCV Operations Ltd. and its affiliated entities, collectively trading as “LCV Global Services Ltd.”, are committed to being a responsible custodian of the information you provide to us and the other information we might collect about you in the course of operating our business.
This Privacy Policy describes how we may collect, use, and share or otherwise process information we collect about you, particularly in relation to the operation of our main website at lcvglobalservices.com, any affiliated websites, our live chat function, our guest services applications, our social media channels, and our emails (collectively, our “Online Services”).
This Privacy Policy sets out how we may collect, use and share or otherwise process information and describes:
The types of information, including personal information, we may collect.
We may automatically collect certain information when you use, access, or interact with our Online Services. “Personal information” is any information that can be used to identify you or that we can link to you as an individual. “Sensitive personal information” is personal information that includes racial/ethnic origins, political opinions, religious beliefs, medical data or similar information. We collect your personal information and sensitive personal information when you provide it to us, which may include, but is not limited to:
We may also collect information from other sources, such as social media platforms or applications that may share your device information/content and/or how you interact with our social media content.
Information you provide to us voluntarily.
Generally, you can use our Online Services without providing us with any personal information should you so choose.
We collect information that you voluntarily provide to us, including when you communicate with us via email or other channels; when you fill out a form on our website or use our live chat feature; when you sign up for or request that we send you marketing materials; when you stay as a guest at one of our properties; and when you respond to our communications or requests for information.
Information we may collect automatically through cookies, web beacons and similar technologies.
We use browser cookies, web beacons and similar technologies (collectively, “Cookies”) to collect and store certain information when you use, access, or interact with our Online Services. We may, for example, collect information about the type of device you use to access our Online Services, your operating system and version, your IP address, your general geographic location as indicated by your IP address, your browser type, the content you view and features you access within our Online Services, the web pages you view immediately before and after you access our Online Services, whether and how you interact with content available within our Online Services, and the search terms you enter to reach or within the Online Services. We may also use Cookies to remember your preferences and settings; to remember information that you may enter online; to keep you logged in to portals that we may offer; to generate aggregate statistics about how people use our Online Services; to help you share content with others; and to improve your and other users’ experience of the Online Services.
You can choose how Cookies are handled by your device, including choosing to refuse or delete all Cookies. Most devices allow you to control this via your device or browser settings. If you choose not to receive Cookies at any time, please note that our Online Services may not function properly or in their entirety. Each browser and device are different, so check the settings menu of the browser or device you are using to learn how to change your advertising settings and Cookie preferences.
Please note that some or all of the technologies we implement to provide our Online Services might not respond to web browser “do not track” signals or other mechanisms designed to allow you to opt out of the collection of information across networks, as there is no uniform standard for how online services should respond to such signals. As standards develop, we may implement and develop policies for responding to “do not track” signals.
Information we may collect from third party sources.
We may receive information about you from other sources (including third parties) that help us update, expand, and analyze our records; identify new customers; or prevent or detect fraud. We may also receive information about you from our social media platforms, including, but not limited to, when you interact with us on those platforms or access our social media content or live chat function. Please note that the information we may receive is governed by the privacy settings, policies, and/or procedures of the applicable social media platform, and we encourage you to review them.
How we may use and share or otherwise process the information we collect.
How we may use the information we collect.
We may use the information we collect:
How we may share the information we collect.
We may share the information we collect with our affiliated companies for business purposes, including internal administration, billing or providing you with the information, goods or services you have requested.
We do not sell, rent, or otherwise share information that reasonably identifies you or your organization with unaffiliated entities for their independent use, except as expressly described in this Privacy Policy or with your prior permission.
We may also disclose information we collect to:
In the event of a change in ownership, or a merger with, acquisition by, or transfer or sale of all or a portion of our assets to, another business, we reserve the right to share or transfer your personal information to that business.
Third-party services and content.
Our Online Services may include integrated content or links to content provided by third parties, such as video materials. This Privacy Policy does not address the privacy, security, or other practices of the third parties that provide such content.
We also engage third parties to support the operation of our Online Services, such as analytics providers. These third parties may use technologies to track your online activities over time and across different websites and online platforms.
We have reviewed the privacy policies of the third parties with whom we may share data to confirm that those service providers have expressed an intention to respect your privacy, but we encourage you to review those privacy policies in detail yourself. If you require further information, please contact us via email at info@lcvglobalservices.com.
Places where we may store or process information.
We may store the information we collect in the Cayman Islands, the United States, or in other countries where we or our third-party service providers have facilities. We may process the information we collect in jurisdictions where we or our third-party service providers have facilities.
Our retention of the information we collect.
We will keep personal data for so long as we deem it necessary to accomplish the purposes for which the data was collected. We will periodically review and securely delete information that is no longer needed for those purposes. Please note that, in certain limited instances, we may keep some personal data indefinitely, such as for statistical analysis and reporting or to comply with our legal or regulatory obligations.
The legal grounds for using the personal information we collect
We rely on the following legal grounds to process your personal information, namely:
Performance of a contract.
We may need to collect and use your personal information to enter into a contract with you or to perform a contract that you have with us. For example, when you use our Online Services, we will use your personal information to respond to your requests and provide you with the goods, services and information you have requested;
Lawful basis.
We may need to collect and use your personal information to comply with legal obligations to which we are subject, such as the reporting of occupancy rates or the calculation, reporting and payment of accommodation taxes to various governmental authorities.
Consent.
We may use personal information as described in this Privacy Policy with your consent. To withdraw your consent, contact us via email at info@lcvglobalservices.com or disable the settings on your device that permit the sharing of information with us (for example, the sharing of location information in your browser or mobile application settings, or the ability for websites to utilize cookies). Where required by applicable laws, we will rely on your consent for direct marketing and to collect information from your device or computer.
Legitimate interests.
We may use your personal information for our legitimate interests in order to improve our products and services and the content provided as part of our Online Services. Consistent with our legitimate interests and any choices that we offer or consents that may be required under applicable laws, we may use technical information as described in this Privacy Policy and use personal information for our marketing purposes.
The measures we have in place to protect and safely store the information we collect.
Our employees are required to keep that information confidential and are not permitted to use it for any purposes other than those described in this Privacy Policy.
To ensure that your personal information receives an adequate level of protection, we have reviewed the privacy policies of the service providers with whom we may share information to confirm that those service providers have expressed an intention to respect your privacy. If you require further information about this protective measure, please contact us via email at info@lcvglobalservices.com.
In addition, we deploy administrative, technical, and physical safeguards designed to safeguard the information that we collect to the extent we deem reasonably feasible. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology, is processed through a gateway provider, and is not stored or processed on our servers.
That being said, no information system can be 100% secure, and we cannot guarantee the absolute security of your information. Moreover, we are not responsible for the security of information you transmit to us over networks that we do not control, including the internet and wireless networks.
How information about children is handled.
Our Online Services are not directed toward individuals under the age of thirteen, and we request that such individuals do not provide personal information through our Online Services. Additionally, we do not knowingly collect or maintain personal information from anyone under the age of thirteen, unless or except as permitted or required by law. If we learn that personal information has been collected from a user under thirteen years of age on or through the Online Services, then we will take the appropriate steps to cause this information to be deleted. If you are the parent or legal guardian of a child under thirteen who has provided personal information to us, please contact us at info@lcvglobalservices.comto have that child’s information deleted.
Your choices and rights in respect of the information we hold.
Where required by applicable laws, we will rely on your consent for direct marketing and to collect information from your device or computer. Any electronic marketing communications we send you also contain opt-out mechanisms that allow you to opt-out from receiving those communications at any time. We will honor your choice and refrain from sending you such announcements. You may also opt back in to receive those communications at any time. If you no longer wish to receive email marketing communications from us, you can let us know by clicking the unsubscribe link contained in the bottom of our emails or by contacting us at info@lcvglobalservices.com.
Subject to local law, you may have certain rights regarding information that we have collected and that is related to you.
We encourage you to contact us to update or correct your information if it changes or if you believe that any information that we have collected about you is inaccurate or out of date.
You may also be able to ask us to see what personal information we hold about you, to erase your personal information and to object to our use of your personal information. In some jurisdictions, you may have a right to complain to your local data protection authority, and the right to be notified in the event of the security measures we have in place protecting your data are compromised.
Your ability to exercise these rights will depend on a number of factors. Please be aware that, in some instances, we may not be able to fully comply with your request. We may, for example, need to retain and process your data in order to respond to your requests, to provide you with the goods, services and information you have requested, to comply with applicable law or for other legitimate purposes.
How to contact us.
We welcome your inquiries and comments. If you would like to contact us with questions about our privacy or data protection practices, please email info@lcvglobalservices.com, call us toll-free at +1.800.401.3016, or send a letter to us at:
LCV Global Services Ltd.
10 Market Street #745
Camana Bay
Grand Cayman KY1-9006
CAYMAN ISLANDS
How to make complaints.
We are committed to working with you to obtain a fair resolution of any complaint or concern about your privacy. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to complain to the data protection authority in your jurisdiction.
How changes to this Privacy Policy will be addressed.
We may update this Privacy Policy from time to time, and the latest version will always be posted here. We encourage you to periodically review this page for our latest Privacy Policy.